mejahoki Platform Privacy Notice

This page describes what we collect when you use mejahoki and how we keep that data protected. When you open an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, or access our live-dealer tables and sportsbook, we collect certain information to process your requests and verify your identity.

We at mejahoki treat your data as a responsibility. We do not sell it to advertisers, and we share it only with payment processors and support partners who help us operate. This notice explains what we collect, why, and how you can request access or deletion.

Our services are available only where local law permits. If you are in a jurisdiction where we do not operate, your data may be restricted from collection or may be deleted if you request account closure.

What We Collect on mejahoki

We collect your email address, phone number, and password when you register. During account verification, we ask for your full name, date of birth, and a government-issued photo ID (national identity card, passport, or driving licence). We store these details in encrypted form on our servers.

When you make a deposit or withdrawal, we record the payment method you chose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the transaction amount, and the timestamp. We do not store your full card number or bank account number — payment processors handle those details separately under their own security standards.

We also collect usage data: which games you access, how long you play, your account balance history, and when you log in or out. This helps us detect fraud and improve our app performance on mobile devices.

Note: We collect IP address and device type to verify you are accessing mejahoki from a supported jurisdiction and to prevent multiple-account abuse.

How We Use Your Data on mejahoki

Our primary purpose is to run your account. We use your identity information to verify you are eligible to open an account under local law, to process deposits and withdrawals, and to settle bets and game outcomes. We use your payment details to route funds to mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment — the e-wallets and banks you trust.

We also use your data to prevent fraud. If we detect unusual activity (multiple logins from different cities, rapid withdrawals, or attempts to access mejahoki from a restricted jurisdiction), we may freeze your account temporarily and ask you to verify your identity again.

We do not use your data for marketing emails or SMS unless you opt in. We do not sell your data to third-party advertisers or data brokers.

Third-Party Processors on mejahoki

We share your data with payment processors — the companies that run online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet — only to process your transactions. We also use a third-party identity-verification service to confirm your government ID is authentic. These processors operate under their own privacy policies and are bound by contract to keep your data confidential.

Our servers may sit outside your jurisdiction (for example, on cloud infrastructure in Singapore or Australia). This means your data may be transferred across borders. However, we apply the same encryption and access controls regardless of server location.

We may be required by law to disclose your data to local authorities or courts in jurisdictions where we operate. We will notify you if such a request is made, unless we are legally prohibited from doing so.

KYC verification: Know Your Customer — a regulatory requirement to confirm your identity before you can deposit and withdraw.
AML screening: Anti-Money Laundering — we check transactions against sanctions lists to comply with international law.
Data retention: We keep your data for as long as your account exists, plus a retention window for regulatory and dispute purposes.

Your Rights on mejahoki

You have the right to request access to all data we hold about you. Contact our support team through the app with your request, and we will provide a copy within a standard timeframe. You also have the right to request correction if you believe any information is inaccurate.

You may request deletion of your account and associated data. If you do, we will close your account, withdraw any remaining balance to your linked payment method, and erase your personal information — except where we are required by law to retain it (for example, to settle disputes or comply with financial regulations).

If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang and have a data privacy concern, you may lodge a complaint with local authorities. We cooperate with regulatory inquiries and aim to resolve data concerns within a reasonable timeframe.

Cookies and Device Tracking on mejahoki

Our app and website use cookies — small text files stored on your device — to keep you logged in and to remember your preferences (language, game categories, payment method). These are functional cookies necessary for mejahoki to work correctly. We do not use advertising or tracking cookies to follow you across other websites.

When you use the mejahoki mobile app, we collect device information (operating system, app version, device model) to optimize performance and detect crashes. If you opt in to push notifications, we store your device token so we can send you alerts about deposits, withdrawals, or server maintenance.

How We Protect Your Data on mejahoki

We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit. All data at rest on our servers is encrypted using AES-256 encryption. We limit staff access to personal data — only employees who need to see it for support, fraud prevention, or account verification have access.

We conduct regular security audits and penetration tests to find vulnerabilities. We store backups of your data on separate secure servers so that if one server fails, your account information is not lost.

However, no system is perfect. If we discover a data breach that exposes your information, we will notify you within a reasonable timeframe and advise you on steps to take.

Changes to Our mejahoki Privacy Policy

We may update this notice if our practices change or if local law requires us to. We will notify you of material changes via email or by displaying a notice in the app. If you do not agree with the updated policy, you may close your account.

Our services are available only where local law permits. We do not operate in all jurisdictions, and our privacy commitments are subject to the legal framework in each region where mejahoki is licensed. If you have questions about how your data is handled, contact our support team through the app or email — we will respond within a standard timeframe.