mejahoki Casino & Sportsbook Terms & Conditions

Account opening on mejahoki starts with email verification, identity documents, and linking a payment method from our supported list — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We process these steps to confirm you are eligible under our jurisdiction policy before funds land in your account.

We at mejahoki maintain consistent rules across live-dealer tables, sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, esports), and slot games. Your account balance flows between all game types on a single wallet. When you request a withdrawal, we settle it to your original payment method within a standard review window.

This page outlines our core terms so you understand what mejahoki requires, what we commit to, and how disputes are handled.

Opening an Account on mejahoki

When you create a mejahoki account, we collect your email, password, and basic identity information. During verification, we ask for a government-issued photo ID (passport, driving licence, national identity card) to confirm your age and name. This process protects both you and us from fraudulent activity.

We do not operate in all jurisdictions. Services are available only where local law permits. Account holders are responsible for verifying that their use of mejahoki complies with applicable law in their location. If you are located in a jurisdiction where we do not operate, your account access will be restricted.

Deposits and Withdrawals on mejahoki

We accept deposits through nine payment methods. E-wallets — DANA, e-wallet, mobile banking, local payment, online payment — process instantly when you initiate the transfer from your app. e-wallet provides a QR-based payment route. Bank transfers via mobile banking, local payment, online payment, or e-wallet complete during standard banking hours. Your mejahoki balance updates in real time, and you can use those funds across all our services.

Withdrawals are processed to the same payment method you used for deposits. If you funded via mobile banking, your withdrawal returns to local payment. If you used a bank transfer, the funds go back to your linked bank account. We apply a standard review window before the transaction settles — this window protects against fraudulent withdrawal requests.

You retain full ownership of your account balance. We do not withhold funds indefinitely or apply arbitrary restrictions on withdrawal frequency. If you request a withdrawal and it is declined, we provide a reason so you can resolve any underlying issue (incomplete verification, flagged transaction, etc.).

Bonuses and Promotions on mejahoki

We may offer account bonuses or promotions from time to time. Any bonus is subject to specific terms posted at the time of the offer — you must opt in to accept it. Bonuses typically come with a playthrough requirement, meaning you must wager the bonus amount a certain number of times before you can withdraw it. Once you meet the playthrough, the bonus converts to regular balance.

We can modify or cancel any promotion without notice. Promotional terms are not retroactive — once you have claimed a bonus under published terms, we honor those terms for your account.

Bonus playthrough

The number of times you must wager a bonus amount before it becomes withdrawable balance.

Expiry

Bonuses expire if not used within the stated timeframe — if your bonus expires unclaimed, it is forfeited.

Restrictions

Some bonuses may apply only to specific games or bet types — the promotion terms specify which games or markets are eligible.

Game Rules and Settlement on mejahoki

Each game on mejahoki — blackjack, roulette, slots, sportsbook markets — has published rules. Live-dealer games are settled by the dealer according to standard casino rules. Sportsbook outcomes are determined by the official result of the match or event. Slot game outcomes are determined by the slot's internal algorithm.

We do not offer refunds on settled bets or game outcomes, except where local law mandates otherwise. If you believe a game result is incorrect (for example, a dealer error or a system glitch), contact our support team with details, and we will investigate.

Disputes and Complaints on mejahoki

If you have a complaint about your account, a game result, or a transaction, contact our support team through the app or email. We will acknowledge your complaint and begin an investigation. Most account and transaction issues are resolved within a standard timeframe; game disputes may take longer if they require review of dealer video or match footage.

If our support team's response does not resolve your complaint, you have the right to escalate the issue. We will provide you with a formal escalation process and a contact point for further review. If a dispute cannot be resolved between mejahoki and your account holder, you retain the right to pursue the matter through applicable legal channels in your jurisdiction.

Jurisdiction-Restricted Access on mejahoki

mejahoki operates under a jurisdiction-restricted model. Services are available only in regions where our license and local law permit. We determine your location at account opening and during active play. If we detect that you are accessing mejahoki from a restricted jurisdiction, we may suspend your account and your access to funds.

We do not target users in jurisdictions where online gaming is prohibited or unlicensed. Account holders are solely responsible for verifying compliance with their local law. mejahoki makes no representation that our service is legal in your location — you must confirm this before opening an account.

If local law in your jurisdiction changes and mejahoki is no longer permitted to operate there, we will notify you and provide a process to withdraw your balance or transfer it to a supported jurisdiction. We will not abandon funds or deny legitimate withdrawal requests due to regulatory changes.

Your Data on mejahoki

We keep your account data (email, payment details, identity documents) encrypted and protected against unauthorized access. We use industry-standard security practices and do not share your personal information with third parties except where necessary to process your transactions (e.g., your bank for a withdrawal, your e-wallet provider for a deposit).

You are responsible for keeping your password secure. If you share your login details with others or allow someone else to access your account, we are not liable for losses resulting from unauthorized play. If you suspect your account has been compromised, contact our support team immediately.

Changes to mejahoki Terms

We may update these terms from time to time. We will notify you of material changes and give you a reasonable window to review. If you do not agree with updated terms, you may close your account and request a withdrawal of your balance. Continued use of mejahoki after a notice period constitutes acceptance of the updated terms.

These terms apply to all mejahoki account holders. By opening an account, you acknowledge that you have read this page and agree to our terms. Services are available only where local law permits.